Re: [AG-TECH] encrypted RAT session crashes

[Christoph Willing <willing@xxxxxxxxxxxxxxxx>]

On 04/10/2007, at 5:06 AM, Kaizaad Bilimorya wrote:

> On Tue, 25 Sep 2007, Kaizaad Bilimorya wrote:
> > AccessGrid Version: 3.0.2. (build 1)
> > MS Windows XP Professional Version 2002 SP 2
> >
> > When connecting to our lobby this user's AccessGrid session works  
> > fine. When entering any encrypted rooms RAT crashes (video works)  
> > and windows gives the standard "report problem to Microsoft..."
> >
> > Attached are the logs. The room is called "SiteLeaders". I have  
> > searched the mailing lists and can not find any references to this  
> > type of error. The user did install "Access Grid 3.1 beta1" before  
> > uninstalling and dropping back to the current 3.0.2 version.
>
> Seems that the uninstall of the beta did not remove the file:
>
> C:\Documents and Settings\Windows_Login\Application Data\AccessGrid3 
> \local_services\AudioService\rat.exe


This file will not be removed/replaced unless an AudioService with a  
larger service version number is found. Reverting to 302 would have  
installed an AudioService with a lower version number. Totally  
removing that AudioService directory in local_services will ensure  
that the older (but more newly installed) AudioService is used and a  
new AudioService directory (with older rat.exe) will be generated in  
local_services.


chris


Christoph Willing                       +61 7 3365 8350
QCIF Access Grid Manager
University of Queensland