[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: [AG-TECH] Windows XP problem

To: "Ed Brannin" <edbrannin@xxxxxxxxx>
Subject: Re: [AG-TECH] Windows XP problem
From: "Jeremy Mann" <jeremymann@xxxxxxxxx>
Date: Wed, 18 Jul 2007 13:38:59 -0500
Cc: "ag-tech@xxxxxxxxxxx" <ag-tech@xxxxxxxxxxx>
Dkim-signature: a=rsa-sha1; c=relaxed/relaxed; d=gmail.com; s=beta; h=domainkey-signature:received:received:message-id:date:from:to:subject:cc:in-reply-to:mime-version:content-type:content-transfer-encoding:content-disposition:references; b=bmShxnhXd5gjsi+fqfiRtpYLIYaDAwrP2dy0YpB2fdSH9BMxp3pAetnPicd9RLHo4cmkp/2uigUut2r8Z8WqIMTWRlJqYwGwts393qxxQcWpxYOYRovLPmPoD2seqjzcJ9RaVwcIUiElr29KP4RjNVO4vR3hBOLDUXdmhsTkW6M=
Domainkey-signature: a=rsa-sha1; c=nofws; d=gmail.com; s=beta; h=received:message-id:date:from:to:subject:cc:in-reply-to:mime-version:content-type:content-transfer-encoding:content-disposition:references; b=jQpRMtiWEVMuO26JEXn9NlmwjAMwF+7URNmxBdi5qGguE2VhiH3O/5h7s+tqljcEyWC0qNa3tBMfvPYSjlP6poFN0XszfWitvmYQjqxt/eLTVXPJ/+wu7EI67O8EcVrD8KB6gBDvAvvJXAlrxDCX8DBmMnK5P7lte0fa1cIHYYI=
In-reply-to: <b245b0280707181132u4d8aa49pf570421c757644b@mail.gmail.com>
References: <79ec289f0707181014xb20cdd1r62a8ba4fa95e0604@mail.gmail.com> <b245b0280707181132u4d8aa49pf570421c757644b@mail.gmail.com>
Sender: owner-ag-tech@xxxxxxxxxxx

Thanks Ed, I'm waiting for the user to send me all the log files.

On 7/18/07, Ed Brannin <edbrannin@xxxxxxxxx> wrote:

On 7/18/07, Jeremy Mann <jeremymann@xxxxxxxxx> wrote:
> I have one client who is always having this problem and I can't
> reproduce it. He has a XP machine with AG 3.0.2 installed. 9 times out
> of 10, when he clicks on Go in the Venue Client to connect to our
> venue, VIC and RAT fail to appear.

Have you checked the logs for anything out of the ordinary?

Next time it fails, look in  %HOMEPATH%\Application Data\AccessGrid3\Logs --
check any files modified in the past 5 minutes for error messages near the
bottom.

(%HOMEPATH% is usually c:\documents and Settings\yourname -- and you'll have
to make Hidden Files visible before you can click on Application Data.)

Hope this helps,--
-Ed Brannin
edbrannin@xxxxxxxxx
cell: 585-261-0279

References:
- [AG-TECH] Windows XP problem
  - From: Jeremy Mann
- Re: [AG-TECH] Windows XP problem
  - From: Ed Brannin

Prev by Date: Re: [AG-TECH] Windows XP problem
Next by Date: Re: [AG-TECH] Windows XP problem
Previous by thread: Re: [AG-TECH] Windows XP problem
Next by thread: Re: [AG-TECH] Windows XP problem
Index(es):
- Date
- Thread