Re: [AG-TECH] Windows XP problem

To: "Jeremy Mann" <jeremymann@xxxxxxxxx>

Subject: Re: [AG-TECH] Windows XP problem

From: "Ed Brannin" <edbrannin@xxxxxxxxx>

Date: Wed, 18 Jul 2007 14:32:24 -0400

Cc: "ag-tech@xxxxxxxxxxx" <ag-tech@xxxxxxxxxxx>

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Sender: owner-ag-tech@xxxxxxxxxxx

On 7/18/07, Jeremy Mann <jeremymann@xxxxxxxxx> wrote:

I have one client who is always having this problem and I can't
reproduce it. He has a XP machine with AG 3.0.2 installed. 9 times out
of 10, when he clicks on Go in the Venue Client to connect to our
venue, VIC and RAT fail to appear.

Have you checked the logs for anything out of the ordinary?

Next time it fails, look in %HOMEPATH%\Application Data\AccessGrid3\Logs -- check any files modified in the past 5 minutes for error messages near the bottom.

(%HOMEPATH% is usually c:\documents and Settings\yourname -- and you'll have to make Hidden Files visible before you can click on Application Data.)

Hope this helps,

edbrannin@xxxxxxxxx