Peter
Hi Vic:
See comments inline...
Victor Babson wrote:
Hey Ivan,
Thanks for the response. Stay outta this. It's `tween me and Tom! :)
Seriously, I did make a note in my documentation that turn around
time is
usually within a few hours but will take longer if requested during
the
weekend. Even so, if I didn't send an email, when do you think I
would have
gotten my cert?
There are three of us signing certs. Under normal circumstances, this
should result in certs being signed about once each day. Sometimes it
takes longer. I'm sure your cert would have been signed on Wednesday
morning, which woulda been 48-49 business hours from the request.
I hope this isn't coming across as negative or pushy, or rude. You
both
should know me enough to realize I'm not like that. I'm just
wondering the
best way to address this.
Oh, yes, I know you better than that. No problem, Vic.
Is there a spool of sorts that someone makes an effort to view and
sign
certs every other day? It could be a misconstrued view I have, but
I've
seen posts where it seems some requests had slipped through the
cracks. Is
the best plan to wait? I can write the documentation to say request
cert
and wait until it's signed. But what if a week goes by and the user
still
has no cert. You know I would write you :) but a first-time user to AG
might see this as normal.
You'll never wait a week for a cert. In the great majority of cases, we
sign certs according to the schedule we've claimed. There are
occasional slips. Some of the mail you see also results from other
problems, such as people jumping the gun (I requested my cert this
morning, where is it?), a cert request that has been denied but the
person hasn't found the notice in his mail, etc.
The upcoming 2.4 release will include automatic request/retrieval of an
anonymous cert, so users won't be faced with the burden of waiting two
days for an identity cert before they can use the software. This should
simplify things to some extent (and will affect the document you're
writing). With the 2.3 software, an anonymous cert can be requested
manually, retrieved immediately, and used in exactly the same manner as
an identity cert.
If you have any other concerns, let me know.
Give me two more pence and I'll leave you alone.
Thanks again and keep up the tremendous job!
--Vic
P.S. Tom, you gonna let this guy speak for you or what? :)
Not for me, but for project-related stuff, sure: He's pretty
knowledgeable :-)
-----Original Message-----
From: owner-ag-tech@mcs.anl.gov [mailto:owner-ag-tech@mcs.anl.gov] On
Behalf
Of Ivan R. Judson
Sent: Thursday, August 04, 2005 12:29 AM
To: 'Victor Babson'; ag-tech@mcs.anl.gov
Subject: RE: [AG-TECH] Certificate request
Hey Vic,
I'd suggest not counting Saturday/Sundays into the 48 hours, since
nobody is
paid to work those days :-)
just my $0.02.
Cheers!
--Ivan
-----Original Message-----
From: owner-ag-tech@mcs.anl.gov
[mailto:owner-ag-tech@mcs.anl.gov] On Behalf Of Victor Babson
Sent: Wednesday, August 03, 2005 10:04 PM
To: ag-tech@mcs.anl.gov
Subject: RE: [AG-TECH] Certificate request
Hey Tom,
Thanks for the cert and thanks for the reply. I knew of the
loose promise of having a cert within 48 hours.
I am working on a documentation project and I am doing video
captures for folks who need it. I wanted to request an
identity cert, show how to check the status and then import
it when ready.
I just started to worry that my request didn't get through
since it had been over 80 hours...
Your extra information helps me in writing my documentation,
so thanks! But before I include the ag-tech mailing list for
the technically challenged and cert requests start flying in
like crazy, what would you recommend I put for my
users/readers to do in the event a case like this is
repeated? Should I write that they should request another
cert? Should I list ag-tech and instruct them to send an email?
Again, I know the difference between the anon cert and the
others, but consider 48 hours to be a reasonable turn-around
time. Thanks in advance for your help.
--Vic
-----Original Message-----
From: owner-ag-tech@mcs.anl.gov
[mailto:owner-ag-tech@mcs.anl.gov] On Behalf Of Thomas D. Uram
Sent: Wednesday, August 03, 2005 12:50 AM
To: Victor Babson
Cc: ag-tech@mcs.anl.gov
Subject: Re: [AG-TECH] Certificate request
Hey Victor:
I just signed your certificate. If you have any trouble with
it, let us know (ag-info@mcs.anl.gov).
If the certificate request tool doesn't tell you of a
problem, you should be able to safely assume that the request
succeeded. Because these certificates are signed manually,
we claim a two-day turnaround on them (but usually do better
than that). If you need a cert in a hurry, you could
optionally request an anonymous cert, which is signed
automatically and available immediately.
Tom
Victor Babson wrote:
I requested a certificate on Saturday (July 30^th ) at 03:19:13 PM
Eastern time.
How can I check to make sure this request was received and I'm not
checking the status in vain?
--Vic
Thanks
Peter DeSantis
peter@jumbovision.com.au
Jumbo Vision International Pty Ltd
Unit 2 ,1 Aitken Way
Kewdale WA 6105
Australia
Tel: 61 8 9353 6200
Fax: 61 8 9353 6211